General terms and conditions

Rohn – cultura montana – General terms and conditions

1. Common business

The common business mentioned below are valid for all contracts, deliveries and all other sevices. All collateral agreements need a written confirmation. An order, written, by facsimile, by mail or by phone, is binding.
We store the contract’s content and will send you the details of your order as well as our general terms via e-mail. The general terms you can find here at all times. The details about your recent orders you will find in your customer login if you chose to create an account.
Contractual languages are German, English and Italian.

2. Offer

Our offers are not binding. Little differences in colour and shape compared with our representations or descriptions are possible.

3. Delivery and payment

You can pay per prepayment, credit card or PayPal. There is no minimum quantity order. All our prices include the legal (Austrian) value-added tax of (at present) 19%. It is reserved to us to carry out a part-delivery. In that case we take over the fright charges of the subsequent delivery. The desicion of a part-delivery is ours.
Orders per prepayment have to be made for the total amount exempt from charges. For orders per credit card, your credit card will be charged when submitting the order.
For deliveries outside of the European Union additional customs duites and fees may be charged. Further information you will find for example here:

4. Time of delivery

Goods, which are on stock, comes by precalculation to delivery at once. That means if the amount of invoice of your ordered goods are on our bank account on a workday (Monday to Friday) in the morning the goods are delivered from midday. For conveyance problems of our consignees we are not responsible for. Collections which are still offered in the internet but not yet delivered are reserved one after the other after orders received. Immediatley after the goods have received the commissions are invoiced and the bills sent.

5. The right of exchange

We only send you perfect goods. Should it happen to be a reclamation and should the reclamation be justified you certainly get the postage credited or refunded As a reclamation, under circumstances, can be followed by a lab examination please show understanding for the incurred need of time. The cost for the lab examination debits to our account. For more information please read 7. Right to cancel.

6. Guarantee guarantees that the goods sold to the moment of the passage of danger are free of defects of material and flaws and has the contractual guaranteed qualities. On the arrival the customer has to examine the goods at once on defects and quality. In the case of open and hidden defects they must be reported within 8 days. Otherwise the guaranty fails for these defects. By reclamation the date of purchase must be proved with the help of a bill. The claimed goods must be sent in together with a copy of the bill. The guaranty is not referred to normal wear and tear. The guaranty lapses if the customer changes the delivered goods. has during the duty to guaranty the right of free mending. a partial or complete exchange of goods is admissible.

7. Right to cancel

Right to cancel

You have the right to cancel the purchase of a good without having to give a reason at any time within the "cooling off period" of 14 days, beginning on the day you receive the goods. You must notify us of your cancellation in writing or in another durable medium to our contact address:

Rohn - cultura montana
Birgit Jaser e.U.
Walserstr. 380
A-6993 Mittelberg

Consequences of cancellation

If you are in possession of the goods you are under the duty to retain them and take reasonable care of them. You must send the goods back to us in their original condition to our contact address at your own cost (unless we delivered the item to you in error or the item is damaged or defective) as soon as possible once you have cancelled the contract. We reserve the right to make a charge not exceeding our direct costs of recovering the goods if you do not return the goods or return them at our expense. Once you have notified us that you wish to cancel the contract, any sum debited to us will be refunded to you as soon as possible and in any event within 30 days of your cancellation.

8. Property reservation

The goods are property of the firm until they are completely paid.

9. Contract conclusion

If you submit an order for goods via this site by clicking "Submit order", your order is an offer to us to buy the goods on our website. We will acknowledge receipt of your order by sending you an automatically generated email accepting your order. With this email the contract will be concluded.
The contract will relate only to those specific goods which are referred to in our email confirming our acceptance of your order. You should read and check the details in this email to ensure that they are correct.

10. Dispute Resolution

The European Commission provides a platform for online dispute resolution (OS), which can be found here We are not obligated or unwilling to participate in a dispute settlement procedure before a consumer-enforcement agency.

11. Jurisdication

Domicile of the contracting parties for the purpose of a contract and the jurisdication for both partners is the registered seat of A-6993 Mittelberg
Rohn`s Online Shop Rohn cultura montana
Birgit Jaser e.U.
VAT ID: ATU 35902403
Landesgericht Feldkirch, Schillerstraße 1, A-6800 Feldkirch
Walserstr. 380
A-6993 Mittelberg
Tel. +43-5517-20301
Fax +43-5517-3291

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Rohn - cultura montana
Walserstr. 380
A-6993 Mittelberg
Tel.: (+43) 05517 / 20301
Fax: (+43) 05517 / 3291

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